信頼できるITIL ITIL4-DPI復習範囲は主要材料 &更新のITIL4-DPI更新版

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ITIL ITIL4-DPI 認定試験の出題範囲：

トピック	出題範囲
トピック 1	主要概念：この試験セクションでは、ITサービスマネージャーのスキルを測定し、ITIL 4「指示、計画、改善」の基本的な概念を網羅します。ITサービスマネジメントにおいて、成果、コスト、リスクのバランスをとることで価値を創造することの重要性を紹介します。
トピック 2	バリューストリームマッピング：この試験セクションでは、コンプライアンス担当者のスキルを測定し、バリューストリームマッピングの活用方法を網羅します。プロセスの非効率性を特定し、ワークフローを改善することで、全体的な価値提供を最適化できることを示します。
トピック 3	リスク管理：このセクションでは、ITサービスマネージャーのスキルを評価し、ITサービスにおけるリスク管理の理解を深めます。組織が潜在的な混乱や損失を予測し、最小限に抑え、効果的に対応できるよう支援することに重点を置いています。
トピック 4	ガバナンスとコンプライアンス：この試験セクションでは、コンプライアンス担当者のスキルを評価し、組織のニーズに合ったガバナンス構造の構築に焦点を当てます。また、説明責任を維持するために、規制、標準、およびポリシーが一貫して遵守されていることを確認します。
トピック 5	継続的改善：このセクションでは、コンプライアンス担当者のスキルを測定し、継続的改善の原則を探求します。データ、フィードバック、そして体系的な実践を活用して、サービスの向上とプロセスの継続的な改善を推進します。

>> ITIL4-DPI復習範囲 <<

信頼できるITIL ITIL4-DPI復習範囲 & 合格スムーズITIL4-DPI更新版 | 最高のITIL4-DPI合格問題

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) 認定 ITIL4-DPI 試験問題 (Q29-Q34):

質問 # 29
In an organization, IT teams are working on documented, structured, and systematic processes for all customer-facing work.
Which concept is this an example of?

A. A risk
B. A control
C. A method
D. A balanced scorecard

正解：C

解説：
In DPI, amethodis defined as a structured and systematic approach to performing work, ensuring consistency and repeatability. Documented processes for customer-facing work represent methods applied to service management. Acontrolis something put in place to manage risk, abalanced scorecardis a performance measurement tool, and ariskis a potential event. Hence, "method" is the correct categorization.
(Reference: ITIL 4 Strategist DPI, section on "Policies, controls, and methods")

質問 # 30
Which BEST describes the relationship between planning and risk?

A. Risk management is the exclusive domain of dedicated risk managers
B. Planning is a high-level function, risk management is a tactical activity
C. Planning should always consider risks and how to mitigate them
D. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

正解：C

解説：
In DPI,planning and risk management are inseparable. Every plan should consider uncertainties and include mitigation strategies. Option B captures this integration directly. Option A is misleading: both planning and risk management happen at all levels. Option C partially reflects the relationship but is incomplete. Option D contradicts DPI guidance:risk management is an organizational responsibility, not just for specialists.
(Reference: ITIL 4 Strategist DPI, section on "Integration of planning and risk management")

質問 # 31
An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.
What is this an example of?

A. Addressing the four dimensions
B. Collecting feedback
C. Elimination of waste
D. Organizational change management

正解：C

解説：
ITIL DPI appliesLean principlessuch as theelimination of waste. Repeated reassignments and delays in incident handling represent a form of waste in workflow. Improving accuracy of escalation removes unnecessary handoffs and accelerates resolution, optimizing flow. This aligns with Lean-inspired waste elimination. OCM (D) is about managing people through change, not fixing workflow inefficiencies.
(Reference: ITIL 4 Strategist DPI, section on "Lean principles - eliminate waste and optimize flow")

質問 # 32
A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.
Which approach would produce the BEST results?

A. Hire process consultants to develop process maps, and minimize the involvement of staff in the design of the future state of the value stream
B. Hire an organizational change management consultant to identify the attitudes, behaviours, and cultural changes that are required to make value streams more effective
C. Ask stakeholders to document all value stream activities for which they are responsible, then assign team members to each activity to develop improvements
D. Ask stakeholders to collaborate to optimize and eliminate waste, and establish metrics for measuring improvement

正解：D

解説：
According to DPI,value stream mapping is collaborative. Stakeholders must work together to identify inefficiencies, optimize flow, and agree on metrics to measure improvement. Option A removes staff engagement, leading to resistance. Option B limits collaboration to documentation, not co-design. Option C addresses change attitudes, not mapping effectiveness.Collaboration + waste elimination + measurement (Option D) reflects Lean/Agile influence in DPI.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - collaborative optimization")

質問 # 33
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization's objectives.
How can the organization ensure that all IT activities are aligned with the organization's objectives?

A. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above
B. Prioritize risk mitigation strategies in alignment with the organization's risk appetite
C. Put compliance controls in place to ensure that all centres of expertise are following the same practices
D. Collect feedback from both organizational and IT leadership from each region

正解：A

解説：
In DPI,alignment is achieved through cascading objectives: breaking down high-level organizational goals into increasingly detailed objectives at each layer of the organization. This ensures thatevery division, team, and activity is aligned to the overall strategic vision. Compliance controls (A) only enforce uniformity, not alignment. Risk prioritization (B) is important but narrower in scope. Collecting feedback (D) helps communication but does not ensure systematic alignment.
(Reference: ITIL 4 Strategist DPI, section on "Cascading objectives and alignment of organizational layers")

質問 # 34
......

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信頼できるITIL ITIL4-DPI復習範囲は主要材料 &更新のITIL4-DPI更新版

ITIL ITIL4-DPI 認定試験の出題範囲：

信頼できるITIL ITIL4-DPI復習範囲 & 合格スムーズITIL4-DPI更新版 | 最高のITIL4-DPI合格問題

ITIL 4 Strategist: Direct, Plan and Improve (DPI) 認定 ITIL4-DPI 試験問題 (Q29-Q34):

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